Future Pension Centre (FPC)
Contact us
The Future Pension Centre is a contact centre within The Pension Service, and provides State Pension forecasts. Staff can help you with your queries between 8.00 am and 8.00 pm Monday to Friday and 9.00 am to 1.00 pm Saturday.
You can request a State Pension forecast by phoning the State Pension Forecasting Team on 0845 3000 168 (local call rates apply).
To have a State Pension forecast application form sent to you by post or for more information about filling in the form, call us or write to State Pension forecasting team at this address:
State Pension forecasting team
Future Pension Centre
The Pension Service
Tyneview Park
Whitley Road
Newcastle Upon Tyne
NE98 1BA
If you have speech or hearing difficulties you can contact us using a textphone on 0845 3000 169 (voice calls cannot be answered on this line).
Our Typetalk number is 18001 0845 3000 168.
Find out more about the State Pension forecast
If you are an employer, find out more about the combined pension forecasts
If you are looking to trace a previous pension scheme contact the Pension Tracing Service
Our aims
- To combat poverty and promote security and independence in retirement for future pensioners.
- To modernise our services to improve accessibility, accuracy and efficiency.
Mission statement: Building the best service for future pensioners.
Find out more about Future Pension Centre customer service standards and customer feedback
Consultation
See the results of consultations undertaken by the Department for Work and Pensions
Happy with our service?
Achievements
The Future Pension Centre was recognised as having met the standard for Chartermark in February 2005.
Call Centre Accreditation awarded in April 2005, retained 2006
