Customer service
Tell us how to improve our service
We want to hear your comments and complaints about our service. This leaflet tells you what to do if you are unhappy with something we have done, or you think we have done something wrong.
Tell us how to improve our service [GL22] – [PDF file size 133kb]
You can request copies of The Pension Service's guides to be sent to you by post. You can order copies online or order copies by phone
Our guides are also available in Welsh and in other languages, and in Braille or on audio cassette
How to read or print guides and forms
To read the guides online, or to print them, you need to have Adobe Reader installed on your computer. If you don't already have Adobe Reader, you can download Adobe Reader from the Adobe website
Alternative ways to read our guides
If you use screen reader software or an audio-enabled web browser, Adobe provides a free online tool that you can use to convert the guides to a plain text format.
To use Adobe's online tool:
1. Find the link on this website to the guide you want to read, and copy it
2. Go
to Adobe's online tool
3. Follow the instructions onscreen
The tool will display your chosen guide as a web page (HTML) or as plain text.
You can read more about Adobe Reader and accessibility on the Adobe website